Primus Internet Reviews

Used Primus for 2 plus years , anytime I have to contact their support or costumer care I end up with bad experience, can’t recommend

I find this comany is very slow and keeps crashing and has a lot of error messages. And it has crappy communication when wanting to ask questions.

We were with Rogers, got a deal on Perkopolis and switched but made a worse decision to go with Primus. So many outages, kids study for university exams, projects and internet is always down, not stable, comes and by the time we try to connect it's gone again. I work from home and had to connect with VPN again and again. They signed us in a contract and we didn't get what we were looking for and More

I switched over of course on the promise that it was going to be just as good as Shaw or Tellus or Rogers, but it is not! It is constantly losing connection and I work from home so this is not acceptable. I've called into tech support multiple times and of course their usual responses reset the modem and the other little thing they give you and I do that but it doesn't doesn't help! Avoid these guys or you're just going to be irritated!

I have found Virgin continually send offers that are of no interest and the technical support is abysmal. I attempted to determine if a notification was a scam and the contact person just hung up on me. I am not impressed.I am no technical expert and old so I want simplicity, security, and reliability with very little SPAM. I am not interested in gaming or games in general other than solitaire

Long time user, many moves. They actually sent out a tech to check my lines and, even though the problem was never fixed at that time (it eventually resolved itself in two months, I guess it was an infrastructure problem) I found them very apologetic.

The customer service is terrible, they changed our installation day 2 time , l stayed home for them but they didn’t come without any notice!!! And when I called them they said they can’t do anything for me and I have to wait for the next available time which was a week later while I terminated my last internet service and paid cancellation fee for that.

This is the horrible company I have ever been dealt with. They disappointed me every single time. After reaching out to them multiple times in last 2 months to fix the service, neither they are fixing it or cancelling it. Their customer service representatives don't have any clue on what they are doing. They just waste your time by putting your call on hold or pretending they are doing their job, More

They keep sending you to different departments on hold for over hours then they didn’t cancel the service when I asked them too.

Do not use Primus, horrible customer service and wait times are long (30 min plus).